RICHARD LERNER

Candidate for

Glen Eagle Board of Directors

It has been an honor and a privilege to serve as the President of the Glen Eagle Board of Directors for the past 2 years. Below are many of the significant accomplishments of the current Board.

I know many of you have received emails from a candidate with the subject "Member Awareness" or seen posts on the Voice of 1234 Facebook page and asked if something in them was true. For example, a recent email stated that the candidate and his "slate" would lower dues while increase funding for reserves, reducing the restaurant subsidy, and renovating the clubhouse and Divot.

How can they do all of that AND lower dues? The answer is simple. They can't. They are pandering, hoping to get elected and take this community back to where it was 2 years ago. And we all remember that - circus-like meetings, a revolving door of management staff, infrastructure falling into disrepair, secret board meetings, poor restaurant performance, and micro-managing staff. Let's not do that again.

As the saying goes, "If it sounds to good to be true, then it probably is". I think most Glen Eagle members see through these spurious claims. Time will tell. There is more work to be done to put Glen Eagle on a solid footing for the future. Please consider supporting the re-election of Pat Halon, Pete Yonke and myself along with Brittany Board member John Betz. If elected, this is a group that you can rely on to work together for the good of the community.

ACCOMPLISHMENTS

• Hired a General Manager using a thorough screening process and obtaining a consensus including interviews with teams of HOA Presidents, Board members and staff members.
• Improved overall member satisfaction rating from 57% to 85% (a 50% improvement).
• Created detailed job descriptions for every employee (from 3 job descriptions to 45, for our 105 employees).
• Created individual onboarding programs for board members, committee members and employees.
• Created performance-based incentive programs with member satisfaction goals for management and staff.
• Created service excellence training for all member-facing employees.
• Created employee recognition programs.
• Performed long overdue repairs and maintenance to tennis courts, bocce courts, fitness center, Divot, pool, roads, sidewalks, exterior lighting, gatehouse, bathrooms, dining room, kitchen, grille room, hitting cage, golf carts, lanai, front entrance canopy, entrance monuments, signage. • Brought back the golf simulator room.
• Brought back the Facilities Manager position and performed over $100,000 in long overdue maintenance and repairs.
• Returned capital fund contributions (fee charged to incoming home buyers) to the capital fund.
• Took significant steps to close the shortfall in reserve funds used to maintain our infrastructure.
• Created a Delinquent Accounts Collection Policy.
• Reinstated the Member Code of Conduct Policy, removing board from process to ensure fair implentation.
• Created a Stormwater Drain and Swale Policy.
• Created a Travel Expense Policy.
• Created a Business Meals and Entertainment Policy.
• Created an Internal Financial Controls Policy.
• Created an Expense Reimbursement Policy.
• Created a Corporate Credit Card Policy.
• Created an Employee Holiday Fund Policy.
• Created an Expenditure Limitations Policy.
• Created a Capital Fund Policy.
• Created a Social Media Policy.
• Created a Records Inspection Policy.
• Created a Rental Policy.
• Created a Caregiver Policy.
• Created a Board Member Ethics and Code of Conduct Policy.
• Improved food & beverage team performance to over 80% member satisfaction.
• Increased variety of merchandise in golf Pro Shop.
• Increased number of fitness classes to meet member demand.
• Created a process to expedite ARC requests removing requirement for board approval.
• Purged over 4,300 active vehicle barcodes that did not belong to current residents reducing vehicle entries to the community by almost 6,000 per month.
• Created a plan to replace dying ficus hedges with drought tolerant clusia by 2026 (prior goal was 2033).
• Created a plan to prevent flooding by clearing silt from pipes connecting retention ponds on a regular schedule.

Ø 45 “Board years” of experience on 10 different Boards & Commissions serving public, private, non-profit and HOA communities.

Ø Served on a City Council performing policy and oversight for a city of 85,000 with a $100MM budget, named Best City to Live in Michigan by Money Magazine.

Ø Served on a Healthcare Corporation Board of Directors overseeing 5,300 employees, a $640MM budget and a $165 infrastructure expansion project.

Ø 12 Years in Fortune 100 in New York, Connecticut and Michigan.

Ø Co-founded and led 4 small businesses over 30 years.

Ø B.A. degree in Economics from Syracuse University.

I offer our Master HOA Board of Directors a wealth of experience in bringing diverse individuals together into cohesive, highly functional groups, with respect for each other and their constituencies. The Glen Eagle Board can and should work together and deliberate in meaningful ways, being able to disagree without being disagreeable, and arriving at solutions that best serve our residents while providing the best possible work environment for our amazing, diligent GE staff. I have extensive experience conducting public meetings under Roberts Rules of Order and the Open Meetings Act (similar to Florida’s HOA Statute 720). I believe communities are stronger when members are heard and have the opportunity to provide input early in the planning stages of projects, long before items are brought to a vote. I am independent, and not running as part of any slate or alliance. I aim to bring civility and professionalism back to our Board of Directors, and ask for your support.

Over a 30-year career, led the efforts to start and operate 4 diverse business units which were part of a privately held company. The areas of focus were Digital Marketing and IT Services, Bundled Voice and Data Services, Project and Process Management Training and Consulting, and Publishing Paper Distribution and Logistics.

Councilmember, Mayor Pro-Tem, Commissioner: City of Farmington Hills, Michigan

Served two 4-year terms on the City Council, twice elected Mayor Pro-Tem by fellow Councilmembers, and two 4-year terms as a Special Services Commissioner. Responsible for policy and oversight of a municipality spanning 34 square miles with a population of 85,000, over 500 employees (320 FTE), more than 350 miles of roads, and an annual budget over $100MM. Farmington Hills was named “Michigan's Best City to Live In” by Money Magazine during my tenure, and consistently ranked as one of the safest cities in the country by the four rating agencies.

Served on the Board of Directors of the parent company to Botsford Hospital, Botsford Commons Senior Living and ParaStar Ambulance. Responsible for policy and oversight of a healthcare holding company with $640MM in revenues and 5,300 employees. Oversaw a $165MM expansion of Botsford Hospital, doubling the number of single-patient rooms, operating suites, emergency room capacity, increased ICU & CCU beds, and achieved certification as a Level II Trauma Center during my tenure.

Chairman of the Board of Directors: President: Michigan Goodfellows Foundation

Currently serving as Chairman of the Board and Interim President for an 80-year old non-profit (501c3) public charity with over 200 volunteer staff. The Goodfellows provide food, books, diapers, toys and financial assistance to at-risk children, families, seniors and developmentally challenged adults, as well as support for several local food bank operations. Responsible for strategic direction, fundraising, operations, marketing, people development and P&L.

Co-founded a food pantry and clothing closet which opened in 2017. The CARES “Campus of Hope” now serves over 600 people each month and is home to offices for Rebuilding Together, American Legion Veteran’s Services, Michigan Women, Infants & Children (WIC), Another Day Resource Center, Corewell Health Pre-Natal Care and Sanctum House.

Served on the Board of Directors for Eight Mile Boulevard Association (8MBA), a conduit for socio-economic change in Southeast Michigan. 8MBA works with businesses, governments, block groups, chambers of commerce, non-profits and others in 13 communities to revitalize and promote the Eight Mile corridor over a 27-mile span as a link for regional prosperity along the borders of Wayne, Oakland and Macomb Counties in Michigan, home to over 3.9MM people.

Immediate Past President and currently serving on the Board of Directors for a Charitable Foundation. Each year the Foundation supports over 30 non-profit and public charities in Southeast Michigan providing aid to at-risk families, seniors and youth living below the Federal poverty guidelines.

Served on the Board of Directors and helped build the largest youth community service group in the nation for the Optimist International organization, with over 250 K-12 students working on local Community Service projects. Known as the world's most dynamic coalition of youth volunteers, the Junior Optimist program facilitates opportunities for children to be active in community service.

Board of Directors,Past President: Quaker Valley Farms Homeowners Association

Over an 11-year tenure, served in various capacities for a suburban Detroit homeowner’s association including President, Vice President, Treasurer, Secretary and Board Member.

Served on a team that represented 1,773 municipal governments in Michigan, analyzed proposed State legislation with appropriations attached, determined the impact on municipalities, made recommendations as to whether they should support, oppose or remain neutral, worked with state-level officials to form legislative or administrative action or policy.

Served as Vice President of an organization that facilitated sharing of grants, information, data, best practices and personnel among non-profit community service organizations, public charities and foundations in Southeast Michigan.

“The Community Citizen Award recognizes an individual seen as the most socially responsible and community-oriented.”

“Given to the individual who best exemplifies the spirit of giving to others less fortunate.”

Commission on Children, Youth & Families, City of Farmington Hills Volunteer Family of the Year

“A tribute to members of the community for outstanding volunteer efforts.”

“For long-time dedication and commitment to people with developmental disabilities and other exceptionalities.”

“Given to an individual to recognize excellence in service and leadership, and demonstrated personal demeanor that is in keeping with the philosophy of Optimist International”